BrightManager experienced a minor incident on July 30, 2024 affecting Website and System, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
WebsiteSystem
Update timeline
- monitoring Jul 30, 2024, 12:24 PM UTC
We have identified issues with our authentication service provider that cause degraded performance when logging in to the system.
- resolved Jul 30, 2024, 07:55 PM UTC
We have been monitoring this issue over the day. Our service provider has ongoing issues in some regions, but our services appear to have returned to normal functionality and problems have not re-occurred. We will continue to monitor this for changes which may affect our customers.