BrightManager experienced a major incident on September 1, 2025 affecting Email & SMS, lasting 6h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Email & SMS
Update timeline
- identified Sep 01, 2025, 09:33 AM UTC
We are aware of issues affecting the processing of incoming emails in BrightManager. The root cause has been identified, and our teams are actively working on a fix.
- resolved Sep 01, 2025, 03:51 PM UTC
This incident has been resolved.