BrightManager experienced a major incident on October 29, 2025 affecting Website, lasting 4h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:13 PM UTC
We are currently investigating an issue with our authentication provider that is affecting some users’ ability to log in. We will continue to monitor the situation and provide updates as they become available.
- investigating Oct 29, 2025, 04:13 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2025, 05:12 PM UTC
Our authentication provider has identified the issue and is actively working to resolve it. We’ll continue to share updates as they become available.
- monitoring Oct 29, 2025, 07:03 PM UTC
Our authentication provider is actively implementing a fix and expects service to resume shortly. Thank you for your patience while this issue is being resolved.
- resolved Oct 29, 2025, 09:07 PM UTC
This incident has been resolved.