Bridge incident

Next step in Journeys are not unlocking for learners.

Bridge experienced a minor incident on May 19, 2025 affecting Journeys, lasting 19h 10m. The incident has been resolved; the full update timeline is below.

Started: May 19, 2025, 10:22 PM UTC
Resolved: May 20, 2025, 05:32 PM UTC
Duration: 19h 10m
Detected by Pingoru: May 19, 2025, 10:22 PM UTC

Affected components

Journeys

Update timeline

investigating May 19, 2025, 10:22 PM UTC

Our team has received reports of users experiencing problems with Journeys not opening the next step. Our dev team is currently investigating the issue, and we'll provide an update as soon as possible. We apologize for the trouble!
resolved May 20, 2025, 05:32 PM UTC

We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and Journeys opened the next step for all Learners. We appreciate your understanding while working through this issue!