Bridge experienced a critical incident on June 16, 2021 affecting Courses and 1:1s and 1 more component, lasting 5h 52m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 16, 2021, 11:16 PM UTC
Our Engineering and Ops teams are continuing to investigate the issue that is preventing users from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!
- identified Jun 17, 2021, 12:10 AM UTC
Our service partner, Amazon Web Services (AWS), is currently experiencing an outage that is impacting accounts in the North America region. This outage is being caused by an increase of API Error Rates in the Amazon Relational Database Service and is the cause for users to be unable to access Bridge. We'll continue to work with our partners at AWS and provide another update as soon as we can. Thank you for your patience! We apologize for the trouble!
- monitoring Jun 17, 2021, 04:35 AM UTC
We are continuing to work with our partners at Amazon Web Services (AWS) to resolve the connection issues that have been occurring across Bridge. AWS is making progress towards restoring service and we are seeing an improved performance on the Bridge platform. We will continue to work with our partners at AWS to mitigate any further issues. Thanks for your patience and understanding during this time!
- resolved Jun 17, 2021, 05:09 AM UTC
We've received confirmation from our partners at AWS that the issues that impacted access to Bridge have now been resolved. If you see any additional issues please reach out to our support team. Thank you for your patience while working through these issues!