Bridge experienced a critical incident on September 24, 2021 affecting 1:1s, lasting 1h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2021, 06:48 PM UTC
We are currently investigating issues with accessing and using Bridge Perform.
- identified Sep 24, 2021, 07:15 PM UTC
Our service vendor is currently experiencing an outage that is impacting accounts across the board. We'll continue to work with our vendor and provide another update as soon as we can. Thank you for your patience! We apologize for the trouble!
- monitoring Sep 24, 2021, 07:59 PM UTC
Our vendor was able to resolve all errors on their end, and Perform is again functional. We will continue to monitor these issues for a bit longer to ensure nothing further happens.
- resolved Sep 24, 2021, 08:40 PM UTC
We've confirmed that the fix implemented by our vendor has corrected the issues, and Perform is fully operational at this time.