Bridge incident

Asynchronous jobs running slowly

Minor Resolved View vendor source →

Bridge experienced a minor incident on February 18, 2022 affecting Courses, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2022, 07:44 PM UTC
Resolved
Feb 19, 2022, 12:23 AM UTC
Duration
4h 39m
Detected by Pingoru
Feb 18, 2022, 07:44 PM UTC

Affected components

Courses

Update timeline

  1. investigating Feb 18, 2022, 07:44 PM UTC

    Our asynchronous job queue is backed up a bit this afternoon. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge) will not happen as quickly as usual and may result in some intermittent errors when using or accessing Bridge. Our engineering team is digging into the issue right now. We'll keep you posted as we work. We apologize for the trouble!

  2. resolved Feb 19, 2022, 12:23 AM UTC

    Our team has been able to identify and fix the issues causing slowness and errors within Bridge today. Thank you for your patience during this time!