Bridge incident

Asynchronous jobs running slowly

Minor Resolved View vendor source →

Bridge experienced a minor incident on March 24, 2023 affecting Courses and 1:1s and 1 more component, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2023, 09:17 PM UTC
Resolved
Mar 24, 2023, 10:04 PM UTC
Duration
46m
Detected by Pingoru
Mar 24, 2023, 09:17 PM UTC

Affected components

Courses1:1sDevelopment PlanPerformance ConversationsProgramsCareer VisionGroup AgendasLive TrainingsFeedbackCheckpoints

Update timeline

  1. investigating Mar 24, 2023, 09:17 PM UTC

    Our asynchronous job queue is backed up a bit this afternoon. This means that things you might try to do that run as background jobs (like enrolling users or groups in courses, running CSV imports, sending email messages to users through Bridge) will not happen as quickly as usual and may result in some intermittent errors when using or accessing Bridge. Our engineering team is digging into the issue right now. We'll keep you posted as we work. We apologize for the trouble!

  2. resolved Mar 24, 2023, 10:04 PM UTC

    Our team has been able to identify and fix the issues causing slowness and errors within Bridge this afternoon. Thank you for your patience during this time!