Bridge incident
Some accounts experiencing intermittent errors in Bridge
Bridge experienced a critical incident on September 8, 2023 affecting Courses and 1:1s and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2023, 05:01 PM UTC
Our Engineering and Ops teams are currently investigating an issue that is preventing some accounts from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!
- monitoring Sep 08, 2023, 05:51 PM UTC
Thank you for your patience while we have been investigating the intermittent errors that led to users being unable to load or access Bridge. At this time we're seeing improved performance with operating levels returned to normal. Our team is continuing to investigate the root cause of the incident and monitor the platform.
- resolved Sep 08, 2023, 06:40 PM UTC
This incident has been resolved.