Bridge experienced a major incident on February 27, 2024 affecting Bridge Support Channels, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 27, 2024, 06:08 PM UTC
One of our vendors, LiveChat, is currently experiencing a partial service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing [email protected] or calling us from the number provided in your Bridge portal.
- resolved Feb 27, 2024, 07:58 PM UTC
LiveChat has been able to restore services to the chat tool. If you experience any trouble contacting our support team via chat, please let us know. Thank you for your patience during this time.