Bridge incident
LiveChat service outage impacting support response times
Bridge experienced a major incident on August 8, 2024 affecting Bridge Support Channels, lasting 12h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Bridge Support Channels
Update timeline
- investigating Aug 08, 2024, 06:45 PM UTC
One of our vendors, LiveChat, is currently experiencing a service outage. This issue may prevent our support team from seeing and responding to all chats submitted through the LiveChat system. We are investigating this issue further with LiveChat. In the meantime, for further assistance you can reach our support team through our other channels of service by emailing [email protected]. Thanks!
- resolved Aug 09, 2024, 07:12 AM UTC
This incident has been resolved.