Bridge Outage History
Bridge is up right nowPingoru has recorded 50 incidents for Bridge: 3 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 3 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 20 of 720 (3%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Minor June 11, 2026 Some users are unable to upload or replace SCORM Content 19h 56m Courses
Started Jun 11, 2026, 09:05 PM UTC· resolved Jun 12, 2026, 05:01 PM UTC
- investigating Jun 11, 2026, 09:05 PM UTC
Our SCORM Partner is currently experiencing partial outages. This issue may prevent importing or replacing SCORM courses.We are working with our partner to investigate this issue further and will update this page as soon as we have more information. Please Note: This does not prevent Learners from launching and taking the courses.
- resolved Jun 12, 2026, 05:01 PM UTC
This incident has been resolved.
Major April 7, 2026 Bridge Analytics: Error when loading Learn analytics dashboards on the DUB server 2h 45m Analytics
Started Apr 07, 2026, 02:50 PM UTC· resolved Apr 07, 2026, 05:35 PM UTC
- investigating Apr 07, 2026, 02:50 PM UTC
We are currently investigating an issue where the Learn Analytics dashboards are not loading properly for accounts that reside on our Dublin, Ireland server. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!
- resolved Apr 07, 2026, 05:35 PM UTC
Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved. We appreciate your partnership and understanding while working through this issue!
Critical March 27, 2026 Engage Surveys Not Going Out 14m Bridge Engage
Started Mar 27, 2026, 04:46 PM UTC· resolved Mar 27, 2026, 05:00 PM UTC
- investigating Mar 27, 2026, 04:46 PM UTC
We are currently investigating an issue where the Engage Surveys area is not loading. Our team is working to troubleshoot and resolve this issue as quickly as possible, and we will provide another update as soon as possible. Thank you for your patience!
- resolved Mar 27, 2026, 05:00 PM UTC
We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and the Engage Surveys areas are now loading. We appreciate your understanding while working through this issue!
Minor October 3, 2025 AWS issue causing intermittent issues within Bridge 11h 18m Bridge Platform, Bridge Engage, Mobile App, Bridge Support Channels
Started Oct 03, 2025, 03:47 AM UTC· resolved Oct 03, 2025, 03:05 PM UTC
- investigating Oct 03, 2025, 03:47 AM UTC
Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge along with many other companies in Australia. Due to this, you may experience some delays while navigating the system. We will keep you posted as soon as we have more information.
- investigating Oct 03, 2025, 03:49 AM UTC
We are continuing to investigate this issue.
- resolved Oct 03, 2025, 03:05 PM UTC
Thank you for your patience during this incident involving Amazon Web Services in Australia. The AWS team has resolved this issue, and we are now seeing a full recovery within Bridge. All Bridge services should now be functioning properly. If you experience any further issues, please contact our support team at [email protected].
Critical August 4, 2025 Users experiencing slow load time or error messages 2h 42m Bridge Platform
Started Aug 04, 2025, 02:39 PM UTC· resolved Aug 04, 2025, 05:21 PM UTC
- investigating Aug 04, 2025, 02:39 PM UTC
Our team is currently investigating reports of some users experiencing intermittent error messages and slow load times within Bridge. We'll provide an update as soon as we can. We apologize for the trouble!
- identified Aug 04, 2025, 04:07 PM UTC
Our Ops team have identified the cause of the slow load times and intermittent error messages in Bridge. We are seeing improved performance in the platform, however, our team is still actively investigating this incident and we will have another update as soon as we can. Thanks for your patience!
- resolved Aug 04, 2025, 05:21 PM UTC
This incident has been resolved.
Major July 4, 2025 Users unable to use access Bridge. 4h 24m Bridge Platform
Started Jul 04, 2025, 04:45 PM UTC· resolved Jul 04, 2025, 09:10 PM UTC
- investigating Jul 04, 2025, 04:45 PM UTC
Our Engineering and Ops teams are investigating an issue preventing users from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as possible. We apologize for the trouble!
- monitoring Jul 04, 2025, 06:30 PM UTC
We see improved performance across Bridge, with operating levels returning to normal. Our team continues working toward a complete resolution as quickly as possible. Thank you for being so patient!
- monitoring Jul 04, 2025, 08:58 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 04, 2025, 09:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 04, 2025, 09:10 PM UTC
Thank you for your patience while we investigated these issues further. Bridge performance has now been restored to its normal operating levels. If you happen to see any additional troubles or if there's anything else we can assist you with, please don't hesitate to let us know.
Minor June 4, 2025 Delay in webhook notifications being delivered 1d 23h Webhooks
Started Jun 04, 2025, 03:34 PM UTC· resolved Jun 06, 2025, 03:14 PM UTC
- identified Jun 04, 2025, 03:34 PM UTC
Our Engineering teams are currently investigating an issue that is causing delays in sending Webhook notifications. We are actively working to resolve this delay as quickly as possible and will provide another update as soon as we can. We apologize for any inconvenience this may cause.
- resolved Jun 06, 2025, 03:14 PM UTC
Our Engineering teams have corrected the issue that caused delays in sending Webhook notifications. Thank you for your patience!
Minor May 19, 2025 Next step in Journeys are not unlocking for learners. 19h 10m Journeys
Started May 19, 2025, 10:22 PM UTC· resolved May 20, 2025, 05:32 PM UTC
- investigating May 19, 2025, 10:22 PM UTC
Our team has received reports of users experiencing problems with Journeys not opening the next step. Our dev team is currently investigating the issue, and we'll provide an update as soon as possible. We apologize for the trouble!
- resolved May 20, 2025, 05:32 PM UTC
We appreciate your patience while we worked with our team to resolve this issue. This has now been resolved, and Journeys opened the next step for all Learners. We appreciate your understanding while working through this issue!
Minor April 22, 2025 Some users experienced slowness or timeout errors when loading pages in the talent marketplace 25m
Started Apr 22, 2025, 04:25 PM UTC· resolved Apr 22, 2025, 04:50 PM UTC
- resolved Apr 23, 2025, 08:07 PM UTC
At 10:25 AM MDT on Tuesday, April 22, our team was alerted to an issue that caused users to experience slowness in page load times or timeout errors within the talent marketplace. Our Ops team identified the root cause of the issue, and a fix was quickly implemented. This issue was resolved at 10:50 AM MDT on Tuesday, April 22. Thank you for your patience during this incident, and please let us know if you experience any further trouble!
Minor February 26, 2025 Possible Error When Using Learn Analytics. 10h 33m Analytics
Started Feb 26, 2025, 04:58 AM UTC· resolved Feb 26, 2025, 03:31 PM UTC
- investigating Feb 26, 2025, 04:58 AM UTC
We are currently investigating an issue where the Learn Analytics may throw an error when using certain filters in a report. We are working with our Analytics partners to troubleshoot and resolve this issue as quickly as possible and we will be providing another update as soon as we can. Thank you for your patience!
- resolved Feb 26, 2025, 03:31 PM UTC
Thank you for your patience while we have been working with our partners to resolve this issue. This issue has now been resolved and Bridge Analytics is functioning properly. We appreciate your partnership and understanding while working through this issue!
Major February 17, 2025 Some users unable to access Bridge in Dublin, Ireland region 44m Bridge Platform
Started Feb 17, 2025, 03:53 PM UTC· resolved Feb 17, 2025, 04:38 PM UTC
- investigating Feb 17, 2025, 03:53 PM UTC
Our Engineering and Ops teams are investigating an issue preventing some accounts in our Dublin, Ireland region from accessing/using Bridge. We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!
- monitoring Feb 17, 2025, 04:32 PM UTC
Our team had identified the cause of the intermittent issue impacting accounts in the Dublin region. Our team has implemented a fix for the issue and we are seeing performance return to normal. Our team is continuing to monitor the issue.
- resolved Feb 17, 2025, 04:38 PM UTC
This incident has been resolved.
Critical February 14, 2025 Users in the US region are unable to access Bridge 17m Bridge Platform
Started Feb 14, 2025, 02:51 PM UTC· resolved Feb 14, 2025, 03:08 PM UTC
- investigating Feb 14, 2025, 02:51 PM UTC
Our Engineering and Ops teams are currently investigating an issue that is preventing users with accounts in the US region from accessing and using Bridge. We are working toward restoring service as quickly as possible and will provide another update as soon as we can. We apologize for the trouble!
- resolved Feb 14, 2025, 03:08 PM UTC
Our Engineering and Ops teams have been able to identify and resolve the issue that was preventing users in the US region from accessing Bridge. Thank you for your patience! If you are experiencing any further issues, please reach out to our support team at [email protected].
Notice December 13, 2024 Bridge courses are not loading from the author section of Bridge –
Started Dec 13, 2024, 12:30 AM UTC· resolved Dec 13, 2024, 12:30 AM UTC
- resolved Dec 13, 2024, 12:37 AM UTC
Our team has resolved an issue where the course list was not populating when navigating to the Author > Courses area in Bridge. Our Engineering team was able to find and correct the underlying issue. Thank you for your patience! If you see any additional trouble, please let our team know at [email protected].
Minor November 20, 2024 Some users experiencing intermittent error messages within Bridge 28m Bridge Platform
Started Nov 20, 2024, 03:39 PM UTC· resolved Nov 20, 2024, 04:07 PM UTC
- investigating Nov 20, 2024, 03:39 PM UTC
Our team has received reports of some users experiencing intermittent error messages within Bridge, causing the user to need to refresh their browser window. Our Ops team is currently investigating the issue and we'll provide an update as soon as we can. We apologize for the trouble!
- resolved Nov 20, 2024, 04:07 PM UTC
Thank you for your patience while we were investigating these issues further. At this time Bridge performance has now been restored to it's normal operating levels. If you happen to see any additional troubles, or if there's anything else we can assist you with please don't hesitate to let us know.