Brex had 36 outages in the last 2 years totaling 44h 30m of downtime — averaging 1.5 incidents per month.
There were 36 Brex outages since June 3, 2025 totaling 44h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We have identified the issue and are working on a fix.
We have identified the issue and have a fix in place.
We have resolved the issue.
We are investigating an issue preventing completion of the ID verification process as part of account verification.
We have resolved the issue and are monitoring.
We have resolved the issue.
We are currently investigating this issue.
We have identified the issue and have a fix in place.
We have resolved the issue.
We are currently investigating this issue,
We have identified the issue and have made a fix.
This issue is now resolved.
We are investigating slow page loads on the Brex Dashboard.
We are continuing to investigate degraded performance on our Dashboard and APIs.
We are seeing recovery in performance for loading the Dashboard and our APIs.
We are seeing the Dashboard and API latency go back to normal now.
We are monitoring an issue from our identity provider (Okta) who uses Telesign to SMSs for 2FA. The latest from Telesign can be tracked here: https://status.telesign.com/incidents/2f1dl39g2pt7
Both providers that we use to deliver SMS messages (login MFA, identity verification and product notifications) are unable to deliver messages to customers with AT&T phone numbers. This is a carrier wide outage and we will update if we have any more information. The latest from Telesign: https://status.telesign.com/incidents/2f1dl39g2pt7 The latest from Twilio: https://status.twilio.com/incidents/ct6l02bpm5cp
Twilio and Telesign are both continuing to investigate the issue with delivering SMSs to AT&T phone numbers.
Both Telesign and Twilio reported recovery at 11:12pm PT yesterday and resolved at 1:37am PT today.
We are investigating an issue that is affecting operations within our dashboard. Our team is actively investigating and working to resolve the problem as quickly as possible.
We have resolved the issue that was affecting operations within our dashboard. All systems are now functioning as expected. Our team will continue to monitor performance closely to ensure operations continue normally.
Users may be experiencing issues loading the Brex Dashboard. We are currently investigating the issue.
We have identified the root cause and are working to restore functionality.
Functionality has recovered and we are monitoring.
Functionality has been restored.
We are currently monitoring issues with the Brex Dashboard. Mobile and card transactions are unaffected.
Dashboard access has been restored for all users.
We are investigating issues with the dashboard unable to load for some users.
Dashboard access is being restored for users.
Dashboard access has been restored for all users.
We identified that there are some users with difficulties logging in to the Dashboard while using Firefox.
A fix was implemented and customers are now able to sign in.