Brex incident

Issues with sending email notifications

Critical Resolved View vendor source →

Brex experienced a critical incident on April 23, 2025, lasting 14h 44m. The incident has been resolved; the full update timeline is below.

Started
Apr 23, 2025, 09:56 PM UTC
Resolved
Apr 24, 2025, 12:40 PM UTC
Duration
14h 44m
Detected by Pingoru
Apr 23, 2025, 09:56 PM UTC

Update timeline

  1. identified Apr 23, 2025, 09:56 PM UTC

    We are experiencing issues sending emails to customers as a result of our downstream partner SendGrid. https://status.sendgrid.com/incidents/6fj45kvpw8n3

  2. monitoring Apr 24, 2025, 12:05 AM UTC

    SendGrid has mitigated their incident and we are monitoring email delivery recovery

  3. resolved Apr 24, 2025, 12:40 PM UTC

    SendGrid has confirmed that email delivery should be restored as of 9:08pm PDT yesterday.