Brex incident

Unable to add cards to digital wallet

Critical Resolved View vendor source →

Brex experienced a critical incident on May 1, 2025, lasting 9h 36m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2025, 05:24 PM UTC
Resolved
May 02, 2025, 03:01 AM UTC
Duration
9h 36m
Detected by Pingoru
May 01, 2025, 05:24 PM UTC

Update timeline

  1. investigating May 01, 2025, 05:24 PM UTC

    We are currently investigating an issue with some users unable to add their card to digital wallet.

  2. investigating May 01, 2025, 06:00 PM UTC

    We are in contact with Mastercard. We believe the issue to be caused by requests not reach Brex.

  3. investigating May 01, 2025, 06:45 PM UTC

    Some users have reported success when manually inputting their card details in their wallet App, and not through the Brex App.

  4. identified May 02, 2025, 12:39 AM UTC

    We have identified the issue, and are currently applying a fix.

  5. resolved May 02, 2025, 03:01 AM UTC

    The issue has been resolved.