Breeze Church Management incident

Emails not sending through Breeze

Major Resolved View vendor source →

Breeze Church Management experienced a major incident on April 8, 2024 affecting Email Service, lasting 11h 29m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2024, 07:11 PM UTC
Resolved
Apr 09, 2024, 06:41 AM UTC
Duration
11h 29m
Detected by Pingoru
Apr 08, 2024, 07:11 PM UTC

Affected components

Email Service

Update timeline

  1. investigating Apr 08, 2024, 07:11 PM UTC

    We are investigating issues with email sending through Breeze.

  2. identified Apr 08, 2024, 08:11 PM UTC

    We have identified the root cause of this issue and we believe that the emails will send out, albeit with a delay. We will update this page as we have more information.

  3. identified Apr 08, 2024, 10:30 PM UTC

    This issue is ongoing and we are working with our Email Sending provider (SendGrid) for assistance in resolving this. It is possible that we will not have an update until tomorrow morning.

  4. resolved Apr 09, 2024, 06:41 AM UTC

    We’re back! Breeze Email service should be up and running. Our Email sending provider (SendGrid) has resolved the issue on their end, and all messages from Monday, April 8 have now been sent.