Breeze Church Management incident

Issues with Automated Volunteer Reminders

Minor Resolved View vendor source →

Breeze Church Management experienced a minor incident on April 17, 2025 affecting Site and Database, lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2025, 11:30 PM UTC
Resolved
Apr 18, 2025, 03:07 AM UTC
Duration
3h 37m
Detected by Pingoru
Apr 17, 2025, 11:30 PM UTC

Affected components

SiteDatabase

Update timeline

  1. investigating Apr 17, 2025, 11:30 PM UTC

    Our various teams are currently investigating reports of volunteer reminders not being sent at the end of this week. We will be sharing additional updates here.

  2. investigating Apr 18, 2025, 12:41 AM UTC

    While our teams are continuing to investigate this, we are also reviewing the options to resend volunteer reminders that should have sent yesterday or today.

  3. identified Apr 18, 2025, 02:16 AM UTC

    We've identified the cause of the issue and are working on the resolution.

  4. monitoring Apr 18, 2025, 02:49 AM UTC

    Our teams have released a fix and we're seeing that volunteer reminders are sending through as expected now.

  5. resolved Apr 18, 2025, 03:07 AM UTC

    Our teams have confirmed that this is resolved and reminders scheduled to send are being queued now. If for some reason you see that your reminders have not sent as expected in the next 8 hours, it is safe to manually send. Thank you for allowing us to serve you, and we're sorry for the troubles caused.