Branch incident

Intermittent New User Creation and Scheduled Reports Errors

Notice Resolved View vendor source →

Branch experienced a notice incident on April 5, 2023 affecting Dashboard, lasting 4h 12m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2023, 07:08 PM UTC
Resolved
Apr 05, 2023, 11:21 PM UTC
Duration
4h 12m
Detected by Pingoru
Apr 05, 2023, 07:08 PM UTC

Affected components

Dashboard

Update timeline

  1. identified Apr 05, 2023, 07:08 PM UTC

    Our engineers have identified an issue which is impacting creating new users, forgot password functionality, and sending scheduled reports. We are currently investigating.

  2. resolved Apr 05, 2023, 11:21 PM UTC

    Our Engineers have identified the root cause of the intermittent issues and it should now be resolved. We will continue to monitor.