Branch incident

Increase in error responses for Sendgrid Universal Email

Branch experienced a minor incident on July 27, 2023 affecting Deep Linking, lasting 9h 16m. The incident has been resolved; the full update timeline is below.

Started: Jul 27, 2023, 10:41 PM UTC
Resolved: Jul 28, 2023, 07:58 AM UTC
Duration: 9h 16m
Detected by Pingoru: Jul 27, 2023, 10:41 PM UTC

Affected components

Deep Linking

Update timeline

investigating Jul 27, 2023, 10:41 PM UTC

We are investigating an increase in error responses for Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email. We are actively working with Sendgrid for assistance on resolving this issue.
monitoring Jul 28, 2023, 05:37 AM UTC

Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are now operating at a normal success rate as of 10:24 PM PT. We will continue to monitor.
resolved Jul 28, 2023, 07:58 AM UTC

Universal Email Campaign links for clients integrated with Sendgrid, Braze + Sendgrid Universal Email are continuing to operate at a normal success rate and we have observed no further issues.