Branch experienced a notice incident on August 7, 2023, lasting 5h 13m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 07, 2023, 03:37 PM UTC
as of 8:00 am PST we are seeing an increase in error responses for Universal Email Campaign links for clients integrated Sendgrid services, this includes those using Sendgrid, Braze + Sendgrid ESPs. We have reached out to Sendgrid and will continue to work with them to resolve it.
- resolved Aug 07, 2023, 08:51 PM UTC
As of 1:40pm PST we see improvement on Sendgrid responses. We will continue to work with Sendgrid for RCA.