Branch incident

Drop in SKAN messages for select ad partners

Notice Resolved View vendor source →

Branch experienced a notice incident on August 11, 2023, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 11, 2023, 08:34 PM UTC
Resolved
Aug 11, 2023, 10:07 PM UTC
Duration
1h 33m
Detected by Pingoru
Aug 11, 2023, 08:34 PM UTC

Update timeline

  1. investigating Aug 11, 2023, 08:34 PM UTC

    We have identified an issue resulting in SKAN messages not being processed for select ad partners starting August 9th 4:05pm PST Affected ad partners include: -Tiktok for Business -Snap -Moloco -Ironsource There is no data loss. We will begin reprocessing once the issue has been resolved.

  2. resolved Aug 11, 2023, 10:07 PM UTC

    A fix has been deployed and we will begin backfilling the data.