Branch incident

Increase in Apple SAN responses

Notice Resolved View vendor source →

Branch experienced a notice incident on September 18, 2023, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2023, 08:52 PM UTC
Resolved
Sep 18, 2023, 10:44 PM UTC
Duration
1h 51m
Detected by Pingoru
Sep 18, 2023, 08:52 PM UTC

Update timeline

  1. investigating Sep 18, 2023, 08:52 PM UTC

    Starting around 10:45am PST we are observing an increase in error responses from Apple SAN attribution callouts for Installs and Reinstalls and Opens. We have reached out to Apple and are currently investigating. Other SAN partners are not impacted.

  2. monitoring Sep 18, 2023, 09:08 PM UTC

    We are starting to see responses return successfully, we will continue to monitor

  3. resolved Sep 18, 2023, 10:44 PM UTC

    Attribution has returned to normal