Branch incident

Elevated open and install error rates

Minor Resolved View vendor source →

Branch experienced a minor incident on January 23, 2024 affecting API, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2024, 05:06 PM UTC
Resolved
Jan 23, 2024, 05:38 PM UTC
Duration
32m
Detected by Pingoru
Jan 23, 2024, 05:06 PM UTC

Affected components

API

Update timeline

  1. investigating Jan 23, 2024, 05:06 PM UTC

    As of 8:45AM PT, we are experiencing elevated error rates on our Open and Install API. Our engineering team is investigating.

  2. resolved Jan 23, 2024, 05:38 PM UTC

    Our engineering team identified and resolved the issue. As of 9:15AM PT systems are once again fully operational. Open and Install requests by the SDK that experienced errors during this time will be processed on retry so no data loss is anticipated.