Branch incident

Attribution data missing for custom events on the Branch dashboard

Minor Resolved View vendor source →

Branch experienced a minor incident on February 20, 2024 affecting Dashboard, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2024, 05:39 AM UTC
Resolved
Feb 20, 2024, 07:12 AM UTC
Duration
1h 32m
Detected by Pingoru
Feb 20, 2024, 05:39 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Feb 20, 2024, 05:39 AM UTC

    As of 7.30 PM PT we are facing issues displaying custom event metrics on the dashboard. Users might see incorrect null values for custom events. Our Engineering team is currently investigating.

  2. resolved Feb 20, 2024, 07:12 AM UTC

    Our Engineering team has applied a fix and the custom events metrics should show up as expected on dashboard reports.