Branch experienced a minor incident on March 22, 2024 affecting Export API, lasting 12h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 22, 2024, 06:54 AM UTC
Starting 7th March 2024, customers would observe incorrect SKAN-attributed data on the Branch dashboard. Any data that includes SKAN-attributed data exported during this time might also include incorrect data. Our Engineering team is actively working on fixing this issue.
- investigating Mar 22, 2024, 04:36 PM UTC
We have identified the discrepancy was related to duplicate SKAN data being displayed as part of SKAN migration. Our engineering teams are now preforming a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing SKAN data were preformed during this time we advise on exporting once again to ensure data accuracy.
- resolved Mar 22, 2024, 07:24 PM UTC
Backfill has now been completed. The data displayed in the dashboard should now be complete and accurate, no data was lost. If any exports containing SKAN data were preformed during this time we advise on exporting once again to ensure data accuracy.