Branch incident

Unique Open Data in Dashboard shows up as Inflated

Minor Resolved View vendor source →

Branch experienced a minor incident on May 24, 2024 affecting Dashboard, lasting 6h 33m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2024, 05:57 AM UTC
Resolved
May 24, 2024, 12:30 PM UTC
Duration
6h 33m
Detected by Pingoru
May 24, 2024, 05:57 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating May 24, 2024, 05:57 AM UTC

    We have identified an issue with unique organic open data for apps within the dashboard showing up as inflated. Our engineering teams are now performing a backfill to correctly display attributed data. Once the backfill has been completed the dashboard will once again reflect the correct values. If any exports containing Unique App Open data were performed during this time we advise to hold off further analysis until issue is resolved. ETA is 4 AM 24-May-2024 PDT.

  2. identified May 24, 2024, 06:00 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 24, 2024, 12:30 PM UTC

    Backfill has now been completed. The data displayed in the dashboard should now be complete and accurate, no data was lost. If any exports containing Unique Open data were performed earlier, we advise on exporting once again to ensure data accuracy.