Branch incident

Drop in events attributed to Google on iOS

Minor Resolved View vendor source →

Branch experienced a minor incident on August 27, 2024 affecting Dashboard, lasting 2d 13h. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2024, 03:33 AM UTC
Resolved
Aug 29, 2024, 04:57 PM UTC
Duration
2d 13h
Detected by Pingoru
Aug 27, 2024, 03:33 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Aug 27, 2024, 03:33 AM UTC

    Starting August 26th at around 9:00 am PST (16:00 UTC), we have identified drop in attributions from Google for iOS. Our internal teams are investigating the issue.

  2. monitoring Aug 29, 2024, 04:50 AM UTC

    We have collaborated with Google, who have identified the root cause and applied a fix. We are monitoring the situation.

  3. resolved Aug 29, 2024, 04:57 PM UTC

    As of 9:00 am PST (16:00 UTC), we have confirmed the fix applied by Google has normalised the event attributions.