Branch incident

Delay in Cost, Click, and Impressions data from Google Ads

Notice Resolved View vendor source →

Branch experienced a notice incident on March 21, 2025, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Mar 21, 2025, 07:16 PM UTC
Resolved
Mar 24, 2025, 04:50 PM UTC
Duration
2d 21h
Detected by Pingoru
Mar 21, 2025, 07:16 PM UTC

Update timeline

  1. investigating Mar 21, 2025, 07:16 PM UTC

    Our engineering team has identified a significant increase in error responses from the Google Ads API. As a result we are seeing a delay in populating the cost, click and impression data within the dashboard. We are actively working with Google's team to resolve. No data loss is expected.

  2. identified Mar 21, 2025, 09:54 PM UTC

    We are continuing to troubleshoot the issue with google, we expect a temporary delay in cost, click and impression data for Google ads until api issues are fully resolved. Once again, no data loss is expected.

  3. monitoring Mar 22, 2025, 03:27 AM UTC

    Errors have subsided and the backlog has been cleared. We will continue to monitor the API services. In the meantime data is up-to-date.

  4. resolved Mar 24, 2025, 04:50 PM UTC

    The issue has been resolved. All data has been backfilled.