BrainPOP incident
Partial Service Disruption – AWS Infrastructure Issue
BrainPOP experienced a minor incident on October 20, 2025 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 10h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 01:44 PM UTC
We are currently experiencing service issues due to an outage at Amazon Web Services (AWS), which is impacting many cloud-hosted websites and services. AWS has reported increased error rates and latencies across multiple services. Because BrainPOP is hosted via AWS infrastructure, this outage is affecting our connection, causing slower load times and intermittent accessibility. While the AWS issue is ongoing you may experience: - Slower than normal page loads - Intermittent outages or temporarily unreachable features We’re closely monitoring the situation and working to restore full performance as quickly as possible. For real-time updates on the AWS service status, please check: https://health.aws.amazon.com/health/status Thank you for your patience and understanding. We’ll post another update once the situation is fully resolved.
- identified Oct 20, 2025, 01:44 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 20, 2025, 07:36 PM UTC
As AWS continues to resolve their ongoing infrastructure issues, BrainPOP site performance has improved. Many users can now access and use the site normally, though some may still experience occasional slowness or brief interruptions. We are actively monitoring the situation and will provide additional updates as needed.
- monitoring Oct 20, 2025, 08:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 08:03 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 20, 2025, 11:45 PM UTC
As of 5:15 PM EST, BrainPOP website performance has returned to normal. All systems are operational, and users should now be able to log in and navigate the site without issues. The earlier slowdown and intermittent outages were caused by a widespread AWS infrastructure issue, which has now been resolved. We’ll continue to monitor performance closely, but no further impact is expected at this time. Thank you for your patience while we worked through this incident.