BrainPOP experienced a minor incident on September 28, 2026 affecting BrainPOP and BrainPOP Jr. and 1 more component, lasting 1h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2026, 02:20 PM UTC
We are currently investigating an issue causing login failures for some users signing in via Google Single Sign-On (SSO). This is affecting a subset of school and district accounts. Our engineering team is actively working to identify the cause, and we will post an update as soon as we have more information.
- resolved Sep 28, 2026, 04:14 PM UTC
This incident has been resolved. Earlier today, some users experienced login failures via Google Single Sign-On (SSO), affecting a subset of school and district accounts. Our engineering team identified the underlying cause and deployed a fix, which has been verified as restoring normal access. Google SSO login is functioning normally. We apologize for any inconvenience this may have caused.