brainCloud incident
DNS issues affecting brainCloud at sharedprod.braincloudservers.com
brainCloud experienced a minor incident on February 16, 2022 affecting API Servers and Design Portal and 1 more component, lasting 3h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 16, 2022, 06:50 PM UTC
Intermittent reports of client having issues accessing brainCloud API endpoint: sharedprod.braincloudservers.com. We are investigating...
- investigating Feb 16, 2022, 07:00 PM UTC
We are continuing to investigate this issue. It appears to be a DNS issue of some sort. We use Amazon Route53 for our DNS management... have reported the issue to them.
- identified Feb 16, 2022, 07:38 PM UTC
Apologies. This is definately a DNS issue - but not the result of any changes that we have made. It appears that a corrupt DNS configuration is somehow propagating globally... The issue continues to be intermittent.
- identified Feb 16, 2022, 07:39 PM UTC
We are continuing to work on a fix for this issue.
- identified Feb 16, 2022, 08:58 PM UTC
We have identified the root of the problem - and are working with the service provider to address the issue.
- resolved Feb 16, 2022, 10:24 PM UTC
The issue has been resolved. There was a DNS issue that we have worked with our provider to resolve.