brainCloud incident

We are investigating an issue with room and relay servers...

Minor Resolved View vendor source →

brainCloud experienced a minor incident on August 8, 2022 affecting Lobby Services and Hosting Services, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2022, 03:06 PM UTC
Resolved
Aug 08, 2022, 03:34 PM UTC
Duration
27m
Detected by Pingoru
Aug 08, 2022, 03:06 PM UTC

Affected components

Lobby ServicesHosting Services

Update timeline

  1. investigating Aug 08, 2022, 03:06 PM UTC

    Investigating some timeouts that are occurring...

  2. resolved Aug 08, 2022, 03:34 PM UTC

    The issue has been resolved. A few lobby locks had gone stale... (still investigating root causes).