brainCloud incident

We are investigating reports of slow matchmaking and scheduled script processing

Minor Resolved View vendor source →

brainCloud experienced a minor incident on November 30, 2024 affecting API Servers and Lobby Services, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2024, 02:44 AM UTC
Resolved
Nov 30, 2024, 06:38 AM UTC
Duration
3h 54m
Detected by Pingoru
Nov 30, 2024, 02:44 AM UTC

Affected components

API ServersLobby Services

Update timeline

  1. investigating Nov 30, 2024, 02:44 AM UTC

    We are currently investigating the issue.

  2. resolved Nov 30, 2024, 06:38 AM UTC

    The issue has been identified and addressed. A customer error caused a condition that overran some job-related services. A full analysis will be done to put additional safeguards in place to prevent this in the future.