brainCloud incident

We are investigating an issue with Google Play IAP purchases.

Minor Resolved View vendor source →

brainCloud experienced a minor incident on January 21, 2025 affecting API Servers, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2025, 05:40 PM UTC
Resolved
Jan 21, 2025, 09:02 PM UTC
Duration
3h 21m
Detected by Pingoru
Jan 21, 2025, 05:40 PM UTC

Affected components

API Servers

Update timeline

  1. investigating Jan 21, 2025, 05:40 PM UTC

    We are currently investigating this issue.

  2. identified Jan 21, 2025, 06:09 PM UTC

    We have identified the issue. Devs are preparing a fix. The Bitbucket outage will impede our ability to build and deploy the fix. Hoping that they solve things soon.

  3. identified Jan 21, 2025, 07:10 PM UTC

    New servers with the candidate fix are being deployed. It will take over an hour for all servers to update...

  4. resolved Jan 21, 2025, 09:02 PM UTC

    The fix has now been fully deployed.