brainCloud incident

Investigating reports of Room/Relay server issues...

Minor Resolved View vendor source →

brainCloud experienced a minor incident on January 24, 2025 affecting Hosting Services, lasting 6h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2025, 06:20 PM UTC
Resolved
Jan 25, 2025, 12:32 AM UTC
Duration
6h 11m
Detected by Pingoru
Jan 24, 2025, 06:20 PM UTC

Affected components

Hosting Services

Update timeline

  1. investigating Jan 24, 2025, 06:20 PM UTC

    We are investigating some reported issues on launching multiplayer servers.

  2. monitoring Jan 24, 2025, 09:33 PM UTC

    The issue was related to some optimizations to our room server launching strategy. The issue has been addressed - but we continue to monitor it.

  3. resolved Jan 25, 2025, 12:32 AM UTC

    The issue is closed.