brainCloud incident

We're experiencing elevated response times on API Servers.

Minor Resolved View vendor source →

brainCloud experienced a minor incident on November 22, 2025 affecting API Servers, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2025, 05:09 PM UTC
Resolved
Nov 22, 2025, 07:58 PM UTC
Duration
2h 49m
Detected by Pingoru
Nov 22, 2025, 05:09 PM UTC

Affected components

API Servers

Update timeline

  1. investigating Nov 22, 2025, 05:09 PM UTC

    We are investigating this issue.

  2. identified Nov 22, 2025, 06:44 PM UTC

    The issue seems to be centered around database operations - potentially around some heavy re-balancing that is happening. We are adding increased database CPU and have tighted the balancer window to stop balancing at this time. Response times are now recovering.

  3. resolved Nov 22, 2025, 07:58 PM UTC

    Response time have returned to normal. Our database architects are reviewing the logs for greater insight into the root cause of the slowdowns.