brainCloud incident

Preventative maintenance - request+response logs

Minor Resolved View vendor source →

brainCloud experienced a minor incident on February 5, 2026 affecting Logging Services, lasting 6h 8m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 12:06 AM UTC
Resolved
Feb 05, 2026, 06:15 AM UTC
Duration
6h 8m
Detected by Pingoru
Feb 05, 2026, 12:06 AM UTC

Affected components

Logging Services

Update timeline

  1. identified Feb 05, 2026, 12:06 AM UTC

    Request+response logs have been temporarily disabled while we perform some preventative maintenance.

  2. identified Feb 05, 2026, 02:38 AM UTC

    Update - unfortunately it looks like we are going to have to drop the current request+response log collection and recreate it. Apologies for the inconvenience. Note that error logs, security logs, etc. are unaffected by this.

  3. resolved Feb 05, 2026, 06:15 AM UTC

    Request+response logs have been re-enabled.