Botkeeper experienced a minor incident on August 31, 2021 affecting Smart Connect, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Connect
Update timeline
- identified Aug 31, 2021, 08:19 PM UTC
Several vendors are having outages that stem from an AWS us-west-2 outage that is occurring. This is impacting smart connect and some internal tools. We are monitoring.
- monitoring Aug 31, 2021, 09:34 PM UTC
Finicity has implemented a work around to fix connectivity and AWS has found the root cause of the outage that is occurring in us-west-2.
- resolved Aug 31, 2021, 11:14 PM UTC
AWS has resolved the incident and all services should be running as normal.