Elevated API Errors
Timeline · 2 updates
- investigating Aug 31, 2025, 06:36 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Aug 31, 2025, 06:37 PM UTC
This incident has been resolved.
Botkeeper Outage History
Botkeeper is up right nowBotkeeper had 3 outages in the last 2 years totaling 7h 27m of downtime — averaging 0.1 incidents per month.
There were 3 Botkeeper outages since December 13, 2024 totaling 7h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Botkeeper Platform Login Issues
Affected: Partner Platform
Timeline · 3 updates
- identified May 27, 2025, 02:14 PM UTC
Users are reporting issues logging in to the Botkeeper platform. A critical vendor integration is experiencing technical issues, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as the vendor reaches a resolution.
- monitoring May 27, 2025, 04:29 PM UTC
The issue has been resolved with the vendor. We are continuing to monitor to ensure the system has fully recovered.
- resolved May 27, 2025, 08:56 PM UTC
This incident has been resolved.
SmartConnect Finicity Platform Issue
Affected: Smart Connect
Timeline · 4 updates
- investigating Jan 06, 2025, 06:30 PM UTC
A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.
- identified Jan 06, 2025, 06:36 PM UTC
Finicity has identified the root cause of the issue and is working to implement a fix.
- monitoring Jan 06, 2025, 07:00 PM UTC
Finicity has implemented a fix and is validating the resolution.
- resolved Jan 06, 2025, 07:13 PM UTC
This incident has been resolved.