Botkeeper experienced a major incident on December 7, 2021 affecting User API and Smart Connect and 1 more component, lasting 10h 30m. The incident has been resolved; the full update timeline is below.
Affected components
User APISmart ConnectAWS ServerPartner PlatformBookkeeping APIPassword ManagerTasks APITransaction Manager
Update timeline
- identified Dec 07, 2021, 04:11 PM UTC
One of our infrastructure providers is currently having an outage which is resulting in some failures in our systems. We are monitoring the situation.
- identified Dec 07, 2021, 05:22 PM UTC
We are continuing to monitor the situation. The AWS outage is affecting more than just SmartConnect connections at this time.
- resolved Dec 08, 2021, 02:42 AM UTC
This incident has been resolved.