Botkeeper experienced a minor incident on February 24, 2022 affecting Scoping Tool, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 24, 2022, 02:09 PM UTC
Users have reported performance issues when interacting with the Scoping Tool in the browser. We have determined that the issue lies with vendor technology and are actively working with the vendor to resolve.
- identified Feb 24, 2022, 09:37 PM UTC
The vendor has implemented a potential fix and it should rollout around 02/25 at 12PM PST. We will keep monitoring the situation.
- identified Feb 25, 2022, 06:04 PM UTC
There has been some improvement in the scoping application since the update that the vendor made, but some performance issues still persist. We are still working with the vendor to fully resolve the issue.
- monitoring Mar 01, 2022, 01:08 AM UTC
The vendor has deployed a fix and we are validating the results.
- resolved Mar 01, 2022, 01:15 PM UTC
The vendor fix resolved the issue, and the Scoping Tool is now fully operational. Please note you may need to clear your browser cache for the fix to appear.