Botkeeper experienced a major incident on April 1, 2022 affecting Transaction Manager, lasting 11d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 01, 2022, 03:03 PM UTC
We have identified an issue with Transaction Manager in the legacy platform receiving transactions from QuickBooks Online. If you are experiencing this issue and want to receive status updates of this fix, please submit a ticket at partner-support.botkeeper.com.
- identified Apr 12, 2022, 03:46 PM UTC
We have implemented a fix for the issue with Transaction Manager and are in the process of validating it in our testing environment.
- resolved Apr 13, 2022, 02:46 PM UTC
The issue with Transaction Manager in the legacy platform receiving transactions from QuickBooks Online has been fully resolved. Our accounting teams will be working on pushing transactions to Transaction Manager over the next week.