Botkeeper incident

SmartConnect - Statements Unavailable in Legacy Portal

Major Resolved View vendor source →

Botkeeper experienced a major incident on July 14, 2022 affecting Smart Connect, lasting 19h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2022, 12:22 AM UTC
Resolved
Jul 14, 2022, 07:58 PM UTC
Duration
19h 35m
Detected by Pingoru
Jul 14, 2022, 12:22 AM UTC

Affected components

Smart Connect

Update timeline

  1. investigating Jul 14, 2022, 12:22 AM UTC

    Statements are currently unavailable in SmartConnect in the Legacy Portal. We are actively investigating the issue.

  2. identified Jul 14, 2022, 12:11 PM UTC

    The issue has been identified and only impacts a subset of users. A fix is being implemented.

  3. resolved Jul 14, 2022, 07:58 PM UTC

    This incident has been resolved