Botkeeper incident

Smart Connect Transaction Sync Delays Reported

Notice Resolved View vendor source →

Botkeeper experienced a notice incident on April 17, 2024 affecting Smart Connect, lasting 6h 32m. The incident has been resolved; the full update timeline is below.

Started
Apr 17, 2024, 03:02 PM UTC
Resolved
Apr 17, 2024, 09:34 PM UTC
Duration
6h 32m
Detected by Pingoru
Apr 17, 2024, 03:02 PM UTC

Affected components

Smart Connect

Update timeline

  1. investigating Apr 17, 2024, 03:02 PM UTC

    Some customers have reported delays in transactions syncing from accounts in Smart Connect. Our team is investigating the issue and hopes to have a resolution shortly.

  2. monitoring Apr 17, 2024, 06:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 17, 2024, 09:34 PM UTC

    This incident has been resolved.