Botkeeper incident

Smart Connect Account Connection Initial Sync

Major Resolved View vendor source →

Botkeeper experienced a major incident on August 9, 2021 affecting Smart Connect, lasting 9h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2021, 03:03 PM UTC
Resolved
Aug 10, 2021, 12:58 AM UTC
Duration
9h 54m
Detected by Pingoru
Aug 09, 2021, 03:03 PM UTC

Affected components

Smart Connect

Update timeline

  1. identified Aug 09, 2021, 03:03 PM UTC

    We have identified an issue with connecting new accounts where 6 months of history is not pulled in. We are in the process of applying a fix.

  2. monitoring Aug 09, 2021, 09:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 10, 2021, 12:58 AM UTC

    This incident has been resolved.