Botkeeper experienced a notice incident on December 13, 2024 affecting Smart Connect and Partner Platform and 1 more component, lasting 8h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 13, 2024, 02:09 AM UTC
Users are reporting issues logging in to the Botkeeper platform. Our hosting provider appears to be experiencing technical issues with one of their core components, which is currently impacting users' ability to access our platform. We are monitoring this incident closely and expect to become fully operational as soon as our hosting provider reaches a resolution.
- identified Dec 13, 2024, 03:07 AM UTC
Amazon Web Services (AWS, our hosting provider) has acknowledged the issue and is actively investigating. Botkeeper services should be fully restored once AWS resolves the issue.
- monitoring Dec 13, 2024, 03:48 AM UTC
AWS has implemented a fix and is monitoring the results. Botkeeper's platform appears to be fully operational again.
- resolved Dec 13, 2024, 10:24 AM UTC
This incident has been resolved.