Botkeeper experienced a notice incident on January 6, 2025 affecting Smart Connect, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Smart Connect
Update timeline
- investigating Jan 06, 2025, 06:30 PM UTC
A potential platform issue impacting Finicity services is currently being investigated, and the Finicity team is actively working to resolve this issue. Botkeeper SmartConnect remains operational, but updated transactions and statements may be unavailable temporarily.
- identified Jan 06, 2025, 06:36 PM UTC
Finicity has identified the root cause of the issue and is working to implement a fix.
- monitoring Jan 06, 2025, 07:00 PM UTC
Finicity has implemented a fix and is validating the resolution.
- resolved Jan 06, 2025, 07:13 PM UTC
This incident has been resolved.