Boostlingo experienced a major incident on July 16, 2026 affecting Boostlingo SMS and Boostllingo Voice IVR and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:24 AM UTC
We are investigating connectivity issues across all services on our EU and UK servers. At this time we do not see any issues across other servers. We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.
- identified Jul 16, 2026, 09:07 AM UTC
Identified: EU & UK Server Issues We have identified the cause of the service disruption affecting our EU and UK servers. This is the result of an upstream issue with AWS CloudFront, which our infrastructure depends on. You can track AWS's progress on their AWS Health Dashboard: https://health.aws.amazon.com/health/status Because this is an issue on AWS's side, resolution depends on their remediation. Our team is actively monitoring the situation and will implement any available mitigations on our end.
- monitoring Jul 16, 2026, 11:24 AM UTC
AWS has taken steps to mitigate their issue (https://health.aws.amazon.com/health/status) and our services are now working as expected across all servers. Our team will continue to monitor system performance.
- resolved Jul 16, 2026, 01:07 PM UTC
We have not observed any issues during our monitoring and AWS is reporting full recovery https://health.aws.amazon.com/health/status