Boostlingo incident
Investigating reports of long wait times and disconnections of on-demand calls on the US server.
Boostlingo experienced a notice incident on October 2, 2026 affecting Boostllingo Voice IVR and On-Demand and 1 more component, lasting 4h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 02, 2026, 01:47 PM UTC
We are investigating reports of calls failing to connect after long wait times or disconnecting unexpectedly across our US server. We will follow up with additional information here as soon as we have it. Please subscribe to ensure you receive updates as soon as they are available.
- identified Oct 02, 2026, 02:11 PM UTC
Our team has identified issues and taken mitigation steps. We have seen improvements in call connections and decreases in wait times. Our team will continue to monitor.
- monitoring Oct 02, 2026, 04:26 PM UTC
Our team took additional steps to mitigate issues related to connection time. We are continuing to monitor the fixes. At this time we are not seeing any degradation with routing or connections.
- resolved Oct 02, 2026, 06:21 PM UTC
Our team has concluded monitoring and confirmed that all calls are routing as expected with no unexpected increases to wait time. We will follow-up in the next 48 hours with a root cause analysis.