Boost AI incident

Increased processing time of OpenAI model text-embedding-3-large in US region

Minor Resolved View vendor source →

Boost AI experienced a minor incident on September 30, 2026 affecting Boost.ai Provided LLM, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 04:52 PM UTC
Resolved
Sep 30, 2026, 08:25 PM UTC
Duration
3h 33m
Detected by Pingoru
Sep 30, 2026, 04:52 PM UTC

Affected components

Boost.ai Provided LLM

Update timeline

  1. investigating Sep 30, 2026, 04:52 PM UTC

    We are currently observing increased processing times for requests to the OpenAI model text-embedding-3-large in the US region. Requests may consequently take longer than usual. Our team is investigating the cause. We will provide an update as soon as more information is available.

  2. monitoring Sep 30, 2026, 06:05 PM UTC

    We are currently seeing improvements and increased stability across affected environments following the earlier disruption impacting the OpenAI model. Processing times have returned toward normal levels, and most requests are now processing with normal processing time. We are continuing to closely monitor system performance.

  3. resolved Sep 30, 2026, 08:25 PM UTC

    This incident has been resolved.